RETURNS AND REFUNDS Policy

Effective Date: July 18, 2026

Last Updated: July 18, 2026

Thank you for shopping with Spin and Flip. We want you to be satisfied with your purchase. Please read our Returns and Refunds Policy carefully before placing an order.

By purchasing from our website, you agree to the terms of this policy.

  1. Online Sales Only

    Spin and Flip operates exclusively as an online retailer.

    We do not maintain a physical retail location for customer purchases, returns, or exchanges at this time.

    We currently only accept payment from and ship to addresses located within the United States of America. We do NOT accept payment from or ship to addresses located in U.S. territories or internationally.

  2. No Exchanges

    We do NOT offer exchanges under any circumstances.

    If you wish to purchase a different item, you must place a new order through our website. You may request a refund on your initial purchase, however, approval of a refund is subject to the adherence to the terms of this policy.

  3. Eligibility for Returns

    We only accept return requests for products there were originally sold as NEW (mint).

    To qualify for a refund:

    • The refund request must be for a purchase made directly through our website, https://www.spinandflip.com Our Returns and Refunds policy does not apply to orders made from third-party marketplaces, other online platforms, other websites, other retailers, or in-person sales or brick and mortar sales.

    • The refund request must come from the original purchaser or the parent or legal guardian of the purchaser if the purchaser is a minor, child, or individual under the age of 18 years of age. We do not accept refund requests from individuals who did not originally make the purchase, drop shippers, or individuals that purchase via a drop shipper, resellers, or a third-party.

    • The return request must be submitted in writing within 14 consecutive calendar days (i.e. Gregorian calendar) of the delivery date of the purchase. If the refund request is accepted the refunded product must be psychically shipped to the company, Spin and Flip, within 7 consecutive calendar days. Failure to return the product will void the refund request and may have your payment form, user account, and IP address permanently banned.

    • The refunded item MUST be returned in its original condition, UNUSED, UNOPENED. The item must include all original packaging, inserts, posters, booklets, shrink wrap (if applicable), manuals, and accessories. The item must not show signs of misuse, abuse, or excessive wear that was not result of shipping or handling.

    • Refunds will be processed to the original form of payment once the returned item(s) has been received, inspected, and approved for a refund.

    Refund requests that do not met these requirements may be denied.

    Suspected fraudulent activity, including but not limited to, excessively requesting refunds from the same purchaser, user account, or payment form; requests for refunds with fraudulent claims that a purchase was not delivered and received when there is proof from the shipper it was delivered to the correct address; requesting refunds with fraudulent claims of a damaged purchase when there is proof the purchase was not damaged prior to or during shipping; fraudulent claims of receiving misidentified items, used items when sold as new, or missing items when there is proof the items shipped were identified correctly, sold in the specified condition identified prior to purchase, and present and complete when shipped; may result in the permanent ban of the purchaser’s payment form, user account, and IP address and may include legal action involving law enforcement.

  4. Used Items Are Final Sale

    All products sold as USED (pre-owned, previously owned, opened box, or returned purchase), or any similar condition designation are sold AS IS and are Final Sale.

    We do not accept returns or issue refunds for used items because normal cosmetic and technical wear and signs of previous use are reflected in the item’s condition description.

    We acknowledge, in rare instances, items sold as USED (pre-owned) may be incorrectly listed with product features, colors, variants, inserts, materials, accessories, UPC identifiers, or physical descriptors. Customers understand they are purchasing USED (pre-owned) items at their own discretion. Spin and Flip takes necessary precautions to correctly list and describe in written text USED products as accurately and as realistically possible.

    Please review product descriptions carefully before purchasing. If you have questions or concerns about any of the products we list for sale on our website, please contact our support team at support@spinandflip.com before making a purchase!

  5. Non-Returnable and Non-Refundable Items

    The following items are not eligible for return or refund:

    • All used books

    • All used magazines

    • All used vinyl records

    • All used CDs (compact discs)

    • All used cassette tapes

    • All used 8-track tapes

    • All used DVDs

    • All used Blu-ray discs

    • All used VHS

    • All used LaserDiscs

    • All used accessories

    • All used electronics

    • Gift Cards (not currently being offered at this time)

    • Downloadable or digital products (not being offered at this time)

    • Clearance or Final Sale Items–Including products sold as New (Mint).

    • Any for sale product listed as Used, pre-owned, previously owned, open boxed, or returned purchase.

    • Any product given away for free or as a prize or giveaway.

  6. Damaged, Defective, or Incorrect Items

    If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 consecutive calendar days of your delivery date.

    Please include:

    • Your order number

    • A description of the issue

    • Photographs or video showing the damage or defect

    • Photographs or video showing the packaging, if applicable

    Once we review your claims, we may, at our discretion:

    • Issue a full refund,

    • Issue a partial refund,

    • Replace the item (if available), or

    • Provide another appropriate resolution, at our discretion

  7. How to Request a Return and Refund

    To request a return and refund, please contact our customer service team before sending back any merchandise.

    Your request should include:

    • Order number

    • Customer name

    • Email address

    • Items(s) you wish to return to receive a refund for

    • Reason for the return

    If your return and refund request is approved, we will provide return instructions.

    Items returned without prior authorization may be refused.

  8. Return Shipping

    Return and refund requests that are approved will receive a return shipping label that can be printed and adhered to the package of the returned purchase or a QR code that can be scanned at the designated shipping providers retail location. Customers are responsible for sourcing their own return box, mailer, or envelopes. Spin and Flip and our shipper will not provide shipping or packaging materials beyond a return label. We recommend using the same packaging materials you received your purchase in.

    Spin and Flip is not responsible for returned packages that are lost or damaged during transit.

  9. Refund Processing

    Once your return purchase has been physically received and inspected by our company, we will notify you via email and/or SMS (text messaging) whether your refund has been approved.

    If approved:

    • Refunds will be issued to the original payment method used for the purchase.

    • Original shipping charges are non-refundable, unless the return resulted from our error.

    • Please allow 5 - 15 business days after approval for your financial institution to post the refund to your account.

    Processing times may vary depending on your payment provider.

  10. Refused Returns and Refunds

    We reserve the right to refuse any returns and refund requests if:

    • The item was sold as used.

    • The return request was submitted after the applicable return period.

    • The item has been damaged after delivery.

    • Parts, packaging, manuals, inserts, or accessories are missing or damaged.

    • The item shows evidence of misuse, alteration, or excessive wear.

    • The item was opened and/or used.

    • The returned item does not match the original order.

    If a return is refused, the item may be shipped back to the customer at the customer’s expense.

  11. Order Cancellations

    Orders may be cancelled only before they have entered processing or shipment.

    Once an order has been processed or shipped, it cannot be canceled and must follow the return policy described above, if eligible.

  12. Contact Us

    If you have questions regarding this Returns and Refunds Policy or need assistance with a return request, please contact us.

    Spin and Flip

    Email: support@spinandflip.com

    Please allow for up to 1 business day for a response.

Thank you!