Spin and Flip is a legally registered business in the state of Georgia in the United States of America. Currently, we operate online on our website spinandflip.com and on marketplaces such as Discogs, eBay, and Amazon. You can expect to see us in person at record sale conventions and community festivals in Spring 2027 and at our future brick and mortar retail store in Fall 2027 in the metro-Atlanta area.

All products we list for sale are clearly labeled as USED or NEW in the product title and also in the description listed on the product page. Used products are defined as any product that has been pre-owned. Some used or pre-owned products have been physically used, opened, or purchased and returned unopened and may or may not have indications of wear and tear. NOTE: We will never sell used items that are unusable or in poor condition.

Any product listed as NEW is defined as mint condition. New products have never been owned or used. New items come in their original packaging, but may or may not come in shrink wrap. NOTE: Some new items may have visible wear or damage on the exterior of the product’s packaging due to shipping and/or handling prior to coming into our possession. However, we generally try to avoid shipping out any new products that have visible or known damage without informing the customer first. If you receive a new (i.e. mint) product that has visible damage on its packaging or appears to have been opened, the issue likely occurred during the shipping process and we encourage you to reach out to us immediately for support so we may look into the matter.

To learn more about our product grading system for used products, please visit our page for Product Grading System.

Yes, we only sell used products worth purchasing. Buying used allows you to get fantastic deals on products often hard to find or no longer being pressed or manufactured. All used products are cleaned and tested for quality. We do not sell any products that are unusable or in poor condition.‍ ‍

To learn more about our process for listing used products for sale, see our guide that explains our Product Grading System.

We do not offer coupon codes at this time. Everything is priced to sell! Occasionally, we may discount some items. Visit our product page for latest products and current prices.

Yes, most of our used inventory is sourced from the general public locally. (However, all of our new inventory is purchased from authorized distributors, liquidators, pressing plants, publishers, and record labels.)

If you are interested in selling a medium to large volume of used media and you are physically located in the state of Georgia, please use our form on our Contact Us page or send us an email at support@spinandflip.com Be sure to include a detailed description of what you are selling, including the quantity, condition, titles, wholesale price, etc.. NOTE: We will never purchase a collection sight unseen, so you must be located in the state of Georgia.

Yes, you can! There is no guarantee we can stock what you’re looking for, but we will keep an eye out for when it becomes available. Please use our form on our Contact Us page, or email us at support@spinandflip.com. We will have our mailing list up soon, so be sure to visit our website spinandflip.com often, our Discogs profile (@spinandflip), subscribe to our mailing, and also check us out on Instagram and Threads (@spinandflipmusicandbooks) for inventory updates.

We ship within the U.S.A., including Hawaii, Alaska, and the District of Columbia. We do NOT accept orders from or ship to U.S.A. territories such as Puerto Rico, Guam, American Samoa, etc. at this time. We do NOT accept orders from or ship internationally.

We primarily ship through the USPS. Online orders typically take up to 1 business day to process and shipping typically occurs within 1 to 2 business days of your order. However, we aim to ship out same day if orders are received prior to 11:00 AM U.S. Eastern Time Monday through Saturday. We ship media mail when possible through the USPS. Depending on where you are located, please allow up to 7 to 10 business days from the time your order is shipped to receive your purchase. Tracking details will be sent to your email on file once your order is received by the shipper. We are NOT responsible for delays due to weather, order changes, payment processing issues, or matters involving our shipper that are beyond our control. If your order does not ship after 2 business days from the time your order was placed, please send us an email at support@spinandflip.com

Additionally, shipping expectations and times for expedited shipping orders will be honored and is dependent on the method of shipping purchased.

For vinyl records, your order will be shipped in a standard record mailer. In some cases, the record mailer may be placed within a box or additional packaging depending on size and quantity. For other product types, your order may be shipped in a bubble mailer or box with packing materials. The quantity of the order and type of products purchased will dictate which shipping materials and packaging is used. Customers cannot make requests for shipping materials used, however, we will always do our best to ensure your purchases are packed as securely as possible.

Please read details in our Returns & Refunds Policy.

Please use our contact form found on our Contact Us page. Or you may send an email to support@spinandflip.com

We operate Monday - Friday 8:00 AM to 8:00 PM U.S. Eastern Time. We operate Saturday 8:00 AM to 6:00 PM. U.S. Eastern Time. We are closed Sunday. Please allow up to 1 business day for a response to your inquiry.

If you are interested in partnership, offering a service, or something else business related, please contact us using the form on our Contact Us page or email us at support@spinandflip.com Please be sure to include a detailed description of the service or opportunity you are offering, your business name, your name, and contact details. We may only respond if the opportunity meets our needs. However, we would love to hear from other retail store owners!